Returns and Exchanges

We want you to be happy with your purchase and we will facilitate exchange on the following terms and conditions.

GENERAL RETUNS AND DEFECTIVE / WRONG ITEMS SENT

  1. All returns must be done within 14 days from date of invoice and after an email has been sent on the return/exchange procedure.
  2. All return items must be in their original condition, unwashed and unworn with the tag intact. Items which do not fulfil these criteria will be rejected duly. Customers will be required to top up the delivery charges for mailing back of the parcel for general returns.

Returns

  1. Returns are applicable on regular priced items only.
  2. For returns, we allow exchanges for a different size or design of the same value. In the case where a higher value item is chosen, customers are required to top-up the additional amount.
  3. We do not provide refund for returns.
  4. Postage charges to and fro will be borne by customer and have to mailed back via a trackable postage mode only.
  5. Kindly email us at info@fittaactive.com for more details on exchanges.

Defective / Wrong items sent

  1. We apologize if a defective or wrong item was sent. For such cases, we will require them to be mailed back to us via registered mail. Postage charges incurred will be refunded.
  2. Kindly email us at info@fittactive.com with a screenshot of the defect or the incorrect piece for us to advise you further.
  3. Do kindly seek our confirmation prior to returning your order.
  4. We will replace you a new piece, or full refund if the item is out of stock.

*There may be a 1-2cm difference in our given measurements. In such cases, it will not be considered a defect and no exchanges will be carried out.

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